Privacy Policy
Nanek-Blu Limited
Effective Date: 14th July 14, 2026
Last Updated: 14th July 14, 2026
1. Introduction
Nanek-Blu Limited (“Nanek-Blu,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, partners, suppliers, employees, and website visitors.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, mobile applications (including the PassRide App), products, and services.
By accessing our website, using the PassRide App, or engaging with any of our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on the services you use, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Residential or business address
- Date of birth (where applicable)
- National identification information (where required)
- Payment information
- Emergency contact details (for PassRide users)
Service Information
To provide our services effectively, we may collect:
- Ride booking information
- Pick-up and drop-off locations
- Delivery addresses
- Service requests
- Project-related information
- Customer enquiries
- Purchase history
- Communications with our customer support team
PassRide App Information
When you use the PassRide App, we may collect:
- Real-time GPS location
- Trip history
- Driver and passenger ratings
- Device information
- Mobile operating system
- IP address
- App usage information
- Diagnostic and crash reports
Website Information
When visiting our website, we may automatically collect:
- Browser type
- Device information
- IP address
- Pages visited
- Date and time of access
- Cookies and analytics information
3. How We Use Your Information
We use your information to:
- Deliver our products and services
- Process ride bookings and service requests
- Process payments
- Verify customer identity
- Communicate with customers
- Respond to enquiries
- Improve our website and mobile applications
- Enhance customer experience
- Monitor service quality
- Prevent fraud and unauthorized activities
- Ensure safety and security
- Meet legal and regulatory obligations
- Conduct research and business analytics
4. How We Share Your Information
Nanek-Blu Limited does not sell or rent your personal information.
We may share your information only when necessary with:
- Authorized employees
- PassRide driver partners to facilitate transportation services
- Payment service providers
- Technology service providers
- Delivery and logistics partners
- Professional advisers (such as auditors or legal advisers)
- Government agencies or regulatory authorities where required by law
All third parties are required to protect your information and use it only for the purposes for which it was shared.
5. Data Security
Nanek-Blu Limited takes appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our security measures include:
- Secure servers
- Encryption where appropriate
- Password-protected systems
- Restricted access to personal information
- Regular security monitoring
- Secure payment processing
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
6. PassRide Location Services
The PassRide App requires access to your device’s location to provide ride-hailing services effectively.
Location information is used to:
- Match passengers with nearby drivers
- Calculate fares
- Provide navigation
- Improve ride safety
- Monitor trips in real time
- Enhance service efficiency
Location data is collected only as necessary to provide the requested services.
7. Cookies and Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
- Measure website performance
You may disable cookies through your browser settings; however, some features of the website may not function properly.
8. Marketing Communications
With your consent, we may send you:
- Company news
- Service updates
- Promotions
- Product announcements
- Special offers
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
9. Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Fulfil contractual obligations
- Maintain business records
- Resolve disputes
- Comply with legal and regulatory requirements
When personal information is no longer required, it is securely deleted or anonymized.
10. Your Rights
Subject to applicable laws, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally applicable
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Request a copy of your personal information
- Lodge a complaint with the appropriate data protection authority
Requests relating to your personal information may be submitted using the contact details below.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal information from children.
12. Third-Party Websites
Our website or mobile applications may contain links to third-party websites or services. Nanek-Blu Limited is not responsible for the privacy practices or content of these third-party platforms.
Users are encouraged to review the privacy policies of any external websites they visit.
13. International Data Transfers
Where necessary, your personal information may be processed or stored outside Ghana. In such cases, Nanek-Blu Limited will take reasonable measures to ensure your information receives an appropriate level of protection in accordance with applicable data protection laws.
14. Changes to This Privacy Policy
Nanek-Blu Limited may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
Any updates will be published on our website together with the revised “Last Updated” date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
Nanek-Blu Limited
Head Office:
Accra, Ghana
Email: info@nanekblu.com
Phone: +233 559137361
Website: www.nanekblu.com
Compliance Statement
Nanek-Blu Limited is committed to protecting your privacy and handling your personal information responsibly, transparently, and securely. We endeavor to comply with the Data Protection Act, 2012 (Act 843) of Ghana and any other applicable data protection and privacy laws governing our operations.
By maintaining robust security measures and responsible data management practices, we seek to earn and maintain the trust of every customer, partner, and stakeholder.